Privacy Policy

Sun Pathology Laboratory (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Personal information: Name, contact details (email address, mobile number), and other information you provide when you sign up, make inquiries, or place orders.
• Demographic information: Postcode, preferences, interests (when required).
• Customer feedback: Information provided for surveys, offers, or service improvements.
• Log Data: Technical and diagnostic data such as IP address, device type, operating system, app/website configuration, time and date of interaction, and other usage statistics.
• Cookies and tracking: Information collected by cookies and third-party analytics tools to improve the user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our services and website.
• To understand your needs and personalize your experience.
• To send administrative information, order confirmations, technical notices, and promotional messages (if you have opted in).
• To contact you for market research via email, phone, fax, or mail.
• To analyze and monitor usage to improve our website’s performance and reliability.

3. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your interactions with our website. Cookies help us analyze site traffic, remember preferences, and tailor content. You can choose to accept or decline cookies through your browser settings; however, disabling cookies may limit the functionality of the site.

4. Log Data

In the event of technical errors or for diagnostic purposes, we may collect Log Data (e.g., IP address, device details, operating system, app/website configuration, timestamps). This data helps us troubleshoot and improve the service.

5. Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as hosting, analytics, payment processing, and marketing. These providers are permitted to use your personal information only as necessary to perform their services and are contractually obligated not to disclose or use it for other purposes.

6. Security

We implement commercially appropriate technical and organizational measures to protect your information. While we strive to protect your personal data, no internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

7. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of such sites. We recommend reviewing the privacy policies of any external site you visit.

8. Children’s Privacy

We do not knowingly collect personal information from children. If you are under the age of 16, do not provide personal information without parental or guardian consent. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information. When filling out forms, look for opt-out options for direct marketing. We will not sell or lease your personal information to third parties unless we have your permission or are required by law. If you believe the information we hold about you is incorrect, please contact us to request corrections.

10. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes to our practices. Any updates will be posted on this page with the effective date indicated at the top.