Ahmedabad’s home-grown diagnostics lab · since 1998
Download reportsPay online079 6700 6700
Feedback

Feedback Form

We urge you to provide a feedback which is only proven way to Improve. Help us by giving Feedback by selecting appropriate option…

“IT TAKES HUMILITY TO SEEK FEEDBACK.

IT TAKES WISDOM TO UNDERSTAND IT,

ANALYZE IT AND APPROPRIATELY ACT ON IT.”

1 Who is giving this feedback? *

Each group scores its own ten points — pick yours and they appear below.

2 We would also like to know about center which is serving you with our services.

Optional — it tells us which centre should read your response.

3 Patient Information
4 Give Your Ratings *
Choose who is giving this feedback in step 1 — the ten points your group scores will appear here.

The collection, the wait, the report, the staff — tell us what to fix or who to thank.

0/1500

Feedback is reviewed by our quality team before it appears publicly on the ratings page. Your phone number and e-mail are never published.

What we measure

The ten things we ask you to judge us on

Each group of visitors scores its own ten points. Pick your group in the form above and that group’s ten points appear, one star row each — your overall rating is the average of what you score.

PATIENT (HOME VISIT)
We collected your sample at home
  1. Promptness in response to queries
  2. On time Arrival
  3. Examination Charges
  4. Neatness in the Sample Carrying Bag
  5. Appearance of the visitor
  6. Blood collection technique
  7. Reports delivery in time as promised (TAT)
  8. Reporting, of results & content of examination
  9. Overall Behavior with patient
  10. Overall Quality of Laboratory Service
PATIENT (LAB VISIT)
You visited one of our centres
  1. Promptness in response to queries
  2. Facilities and Infrastructures of LAB
  3. Examination Charges
  4. Cleanliness in waiting area
  5. Cleanliness in toilet/ wash area
  6. Blood collection technique
  7. Reports delivery in time as promised (TAT)
  8. Reporting, of results & content of examination
  9. Staff Behavior with clients
  10. Overall Quality of Service
CLINICIAN/REFERRING DOCTOR
You refer patients to us
  1. Facilities, Infrastructure, Service, Timings of Labs
  2. Examination Charges
  3. LD/ Consultant Pathologist knowledge & Advice on reports
  4. Promptness in response to queries
  5. Knowledge & Blood Collection Techniques of Phlebotomists
  6. Staff Behaviour with Clients & Hospital Staff
  7. Prompt Critical Reports Information - For better patient treatment
  8. Reports delivery in time as promised (Fast TAT)
  9. Quality of Test Results & Clinical correlation with symptoms and content of test reports
  10. Complaint resolutions, if any
GUEST OF LAB
You visited the laboratory as a guest
  1. Parking Facility
  2. Environment of Reception Area
  3. Cleanliness of Toilet & Reception area
  4. Employees Behavior During visit
  5. Management within the department
  6. Activities/Processes followed by laboratory
  7. Overall Information provided about the lab
  8. Digital Reporting Facility
  9. Instrumentation used by lab
  10. Overall Experience of Visit

Curious what everyone else said?

Every rating on our public wall was left by a real customer and approved by our team before it went up.

See what customers are saying
CallBook A Home Visit